Refund policy

Last Updated: August 26, 2026

At Aadrip Store, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect or does not meet the applicable return conditions, you may request a return or exchange according to the policy below.

1. Return Eligibility

You may request a return or exchange if:

  • You received a damaged or defective product.
  • You received the wrong product, size, color, or quantity.
  • The product received is significantly different from the product description.
  • The item meets the applicable return conditions stated on the product page.

To be eligible for a return, the product should generally be unused, unworn and in its original condition and packaging, with any original tags or accessories included.

2. Return Request Period

Please contact us within 7 days of receiving your order if you wish to request a return or exchange.

Return requests submitted after this period may not be accepted unless the issue involves a manufacturing defect or another exceptional circumstance.

3. Non-Returnable Items

Certain products may not be eligible for return due to their nature or condition. These may include:

  • Products that have been used, worn, washed, altered, or damaged after delivery.
  • Products without their original packaging, tags or accessories where these are required.
  • Personalized or customized products, unless they arrive damaged or defective.
  • Items specifically marked as non-returnable on the product page.
  • Products returned after the applicable return period.

4. Damaged or Incorrect Orders

Please inspect your order after delivery.

If you receive a damaged, defective or incorrect item, contact us as soon as possible and provide:

  • Your order number
  • Your name and contact information
  • A description of the issue
  • Clear photos or videos of the product and packaging

Our team will review the information and let you know whether the product qualifies for a return, replacement or refund.

5. Return Process

To request a return, contact Aadrip Store using the information below.

Once we receive your request, we may ask for photographs, videos or additional information to verify the issue.

If your return is approved, we will provide instructions regarding how and where to send the product.

Please do not send a product back without contacting us first. Unauthorized returns may not be accepted or processed.

6. Return Shipping

If the return is required because:

  • We sent the wrong product,
  • The product arrived damaged or defective or
  • The product has another verified issue caused before delivery,

we may arrange or reimburse the applicable return shipping cost, subject to our review.

For returns due to a change of mind, incorrect selection, or other reasons not caused by Aadrip Store, the customer may be responsible for the applicable return shipping costs.

7. Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed through the original payment method or another mutually agreed payment method.

Refund processing times may vary depending on the payment method and financial institution.

Shipping or delivery charges may be non-refundable unless the return is due to an error or verified issue caused by Aadrip Store.

8. Exchanges

If you receive an incorrect, damaged, or defective product, we may offer an exchange where the requested product is available.

If the replacement item is unavailable, we may offer an appropriate refund or alternative solution.

9. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed or dispatched.

Once an order has been dispatched, our normal return policy may apply.

10. Refund Delays

If your refund has been approved but you have not received it within the expected processing period, please contact us.

You may also need to check with your bank or payment provider, as processing times can vary.

11. Important Notice

Aadrip Store reserves the right to inspect returned products before approving a refund or exchange.

We may refuse a return or refund if the product does not meet the conditions described in this policy or if there is evidence of misuse, damage, alteration, or unauthorized handling.

This policy is intended to provide a fair and transparent return process for our customers.

12. Contact Us

If you have any questions about our Refund & Return Policy or want to request a return, please contact us:

Aadrip Store
Email: aadripstore.shop@gmail.com
Phone: 03184897027

Our customer support team will be happy to assist you with your return or refund request.